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Nationwide Credit Hire, Recovery & Repair Solution for non-fault drivers following a road traffic accident.

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ACD's same specs replacement vehicle

At Accident Claims Department, we prioritise your comfort and safety on the road. From the moment we get your call, we strive for your well being and ensure that at this difficult time, you have a replacement vehicle to take you to safety.

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Accident claims department - your ally in roadside recovery

We are most vulnerable when a car accident leaves us stranded on the road for hours. With no immediate support and the vehicle undrivable, the Accident Claims Department will be your ally. From finding you and your vehicle at the place of the accident, to offering recovery, which means transporting your vehicle to the workshop and giving you a ride home. 

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 If you have been involved in an accident that wasn’t your fault and require urgent roadside assistance, our nationwide panel of recovery, repair and vehicle replacement specialists have got you covered. Contact us today to start the process.

Our panel of car hire specialists aim to offer a like-for-like replacement vehicle within 4 hours of your accident at no cost to yourself. Costs are usually recovered from the at fault drivers insurance.

Why the Accident Claims Department is the right fit for you

  • 24/7 Accident recovery
  • Repairs with genuine parts
  • Roadside recovery assistance
  • Wide range of replacement vehicles
  • Nationwide panel of experienced professionals

Car repair booking online

Accident claims department’s panel provides an online booking facility, making it easier to schedule your vehicle repairs at an approved accident repair centre.

Frequently Asked Questions

Of course, our roadside rescue team is always ready to dispatch whenever we receive a call. On top of our roadside recovery services, we’ll provide you with a replacement vehicle so that your important matters are not disturbed by the accident. 

Accident Claims Department - Here for you

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The Accident Claims Department is your one-stop partner for all roadside recovery, accident recovery, car hire, and accident claims management matters.

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16 Bury New Road,
Manchester,
M8 8EL

The Accident Claims Department is your one-stop partner for all automotive affairs.

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Important:

Vehicle Recovery, Credit Hire and Vehicle Repairs are non-regulated activities. Any agreement is between you and the car hire company we recommend you to and the agreement is subject to less than 90 day terms. Please review any agreements thoroughly before signing or accepting services with our panel of car hire companies. This does not affect any of your statutory rights and if you have any complaints you can make a complaint to us, or to the credit hire panel. Please see our complaints page.

If you identify as a vulnerable customer, please contact us using the contact details above and let us know what additional assistance you require. We are happy to assist you at all stages.

Important Information

Accident Claims Department is a trading style of Apollo Claims Ltd. We do not offer legal advice, credit hire or vehicle services of any kind. Our panel of car hire companies provide the service and we are paid a recommendation fee by the companies we recommend you to for each successful introduction. This has no impact on the service you receive with them. Any car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice/services from. You are under no obligation to use their services.

You do not need to use a claims management company to make a claim for your vehicle. You can pursue this via your own insurance company or the other parties, or alternatively seek services elsewhere with a credit hire provider of your own choice.

Accident Claims Department is a trading style of Apollo Claims Ltd. Apollo Claims Ltd is a limited Company registered in England and Wales under registration number 05691765 and whose registered office address is at 16 Bury New Road, Manchester, M8 8EL. Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. FCA reference number: 838489.