accidentclaimsdepartment.co.uk – Trading name of Apollo Claims Ltd
Updated 2024
Background
This agreement applies as between you, the User of this Web Site and Accident Claims Department trading as Apollo Claims Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Content”
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Apollo Claims Ltd”
means Apollo Claims Ltd/accidentclaimsdepartment.co.uk, 16 Bury New Road, Manchester, M8 8EL;
“Service”
means collectively any online facilities, tools, services or information that Apollo Claims Ltd makes available through the Web Site either now or in the future;
“System”
means any online communications infrastructure that Apollo Claims Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Web Site and is not employed by Apollo Claims Ltd and acting in the course of their employment; and
“Web Site”
means the website that you are currently using (www.accidentclaimsdepartment.co.uk) and any sub-domains of this site (e.g. subdomain.www.accidentclaimsdepartment.co.uk) unless expressly excluded by their own terms and conditions.
Accidentclaimsdepartment.co.uk – Full Terms and Conditions
Accidentclaimsdepartment.co.uk is a trading style of Apollo Claims Ltd, under registration number 05691765 and registered office address at 16 Bury New Road, Manchester, M8 8EL.
Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. FCA reference number: 838489.
Our areas of work
We are authorised and regulated by the financial conduct authority in respect of claims management activities for the purposes of seeking out referrals.
Personal injury is a regulated activity, however, please note credit hire, vehicle recovery, vehicle storage & vehicle repair are non-regulated activities which we market. We do not give legal advice; Our service is limited to marketing & general administration prior to you receiving services from a car hire company or law firm on our panel.
Our panel of car hire companies terms with you would be less than 90 days.
If you choose to instruct our panel members to make claim/s or repairs on your behalf then you need to be aware that we are not the service provider and any terms and conditions are between you and them.
You do not need to use a claims management company to make a claim for personal injury or car hire/ services. You have the right to pursue a personal injury claim yourself as a litigant in person, through your own insurance company or through the other party’s insurance. For vehicle-related matters, you can process a claim via your own insurance company or the other parties. You do not need to use our panel members.
We are paid marketing fees by our panel members for a successful introduction. Apollo Claims Ltd trading as Accident Claims Department will not charge you for our service.
How we will assist you
Apollo Claims Ltd trading as accident claims department provides this site, AccidentClaimsDepartment.co.uk, as part of an introductory service that aims to put you in touch with a car hire company who may be able to offer their services to you following an accident. We will not charge you anything for doing this.
If we feel we cannot help you, we will let you know, and of course you are free to seek alternative options elsewhere. If our panel members advise you they cannot help you, you are free to seek alternative Legal/Professional advice elsewhere.
Any resulting contract that you enter into for car hire services will be with one of our panel solicitors, not Apollo Claims Ltd trading as Accident Claims Department. Apollo Claims Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel of car hire companies that you chose to appoint, however if you have any complaints about any of our panel members, please contact us and we will try to resolve any issues. You are under no obligation to instruct any of our panel members that we have recommended to you.
Our panel members pay for marketing, call handling and other introductory services. This does not affect your statutory rights or the services you receive from our recommended panel member.
Contacting Us
When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.
Our policy against abusive calls
We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Apollo Claims Ltd will not hesitate to report such acts to the police.
Site Information
The contents of the website do not constitute legal or professional advice and you should always consult a suitably qualified professional on any specific legal problem.
The site is designed to give you some information about car hire/replacement, car repair and recovery services following an accident and if you wish you can contact us to pursue the services so we can put you in contact with our panel members.
Copyright Notice
This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Apollo Claims Ltd or licensed to Apollo Claims Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that,
- Apollo Claims Ltd is acknowledged as the source
- The text is not altered in any way and
- The attention of recipients is drawn to these Terms and Conditions
All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Apollo Claims Ltd is given. Apollo Claims Ltd is committed to protecting your privacy and complies with the Data Protection Act 2018.
Please see our Privacy Policy for further details.
Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.
Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.
Privacy Policy
Apollo Claims Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may vary from time to time so please check it regularly.
Marketing Materials
If you currently receive marketing materials from AccidentClaimsDepartment.co.uk and no longer wish to do so, please email info@accidentclaimsdepartment.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.
Governing Law and Jurisdiction
These conditions are governed by the laws of England and Wales.
Limitation of Liability
Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.
Complaints Procedure
We pride ourselves in providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can found on Our complaints page on our website here.
Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Apollo Claims Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship
Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Apollo Claims Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.accidentclaimsdepartment.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Apollo Claims Ltd. To find out more please contact us by email at info@accidentclaimsdepartment.co.uk.
