Privacy Policy
Introduction
Accident Claims Department is committed to protecting visitor privacy. This statement explains our data collection practices, usage, disclosure and security measures.
About the Organisation
Accident Claims Department is a trading style of Apollo Claims Ltd, a limited company registered in England & Wales under company registration number 05691765. The registered address is 16 Bury New Road, Manchester, M8 8EL.
We are a Claims Management Company authorised by the Financial Conduct Authority (FCA reference number 838489). Vehicle Recovery, Credit Hire and Vehicle Repairs are non-regulated activities.
Data Collection Practices
Information you provide: We collect personal data through website forms, emails, phone conversations and meetings, such as names, email addresses, contact numbers and postal addresses provided voluntarily.
Automated collection: When you visit the website we use third-party tools including Google Analytics to gather standard internet log information and details of visitor behaviour patterns, including IP addresses, browser information, operating system details and page visit data.
Legal Basis for Processing
We operate under the General Data Protection Regulation (GDPR). Processing relies on two primary legal grounds: your explicit consent, and our legitimate business interests in responding to enquiries and marketing.
How We Use Your Data
- Responding to customer inquiries and requests
- Delivering requested information about our services
- Sending marketing communications to interested individuals
- Requesting customer feedback about services provided
- Analysing website effectiveness and advertising performance
- Improving site functionality and user experience
Data Protection Measures
We implement security protocols including encryption, secure server storage with access controls, and firewall protections. Physical documents are locked when not in use and securely disposed of through shredding or contracted disposal services. However, unencrypted internet transmission is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Third-Party Data Sharing
We will not sell or rent your information to third parties. Information may be shared with service providers including car hire companies and marketing platforms such as Google Analytics when necessary to deliver services.
Your Rights
- Object to marketing communications (opt-out options are available)
- Access the personal information we hold
- Request erasure of data in certain circumstances
- Correct inaccurate information
- Restrict or object to processing
- Receive your data in a machine-readable format
- Withdraw consent
To exercise these rights, contact info@accidentclaimsdepartment.co.uk or write to our Manchester address.
Cookies
The website uses cookies to maintain functionality and recognise returning visitors. You can disable cookies through your browser settings. See our Cookie Policy.
Data Retention
We review retention periods regularly and keep data on our systems for as long as is necessary for the relevant purposes or as required by law.
External Links
The website contains links to other organisations' sites. We are not responsible for their privacy practices or the content of their websites.
Complaints
If you have privacy concerns, please contact us directly. For unresolved issues, the Information Commissioner's Office (ICO) handles data protection complaints — see ico.org.uk/concerns.
Policy Updates
This policy was last updated on 10 May 2024. Changes will be posted on this page and we may notify you by email.
Contact Information
Apollo Claims Ltd trading as Accident Claims Department
16 Bury New Road, Manchester, M8 8EL
Phone: 0333 091 8808