Terms & Conditions
Background
This agreement applies between you, the User of this website, and Apollo Claims Ltd trading as Accident Claims Department. Your agreement occurs upon first use of the website. If you do not agree with these terms, please discontinue use.
Definitions and Interpretation
- Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer.
- Apollo Claims Ltd is located at 16 Bury New Road, Manchester, M8 8EL.
- Service means the online facilities and tools available through the website.
- System means the online communications infrastructure including web-based email and live chat.
- User means third parties accessing the website who are not employed by Apollo Claims Ltd.
- Web Site means www.accidentclaimsdepartment.co.uk and its subdomains.
Company Registration and Authorisation
Accident Claims Department operates as Apollo Claims Ltd, registration number 05691765. The company is authorised and regulated by the Financial Conduct Authority in respect of claims management activities. FCA reference number: 838489.
Areas of Work
We handle regulated personal injury activities and non-regulated services including credit hire, vehicle recovery, storage and repair. We provide marketing and administration services only, not legal advice. Panel car hire agreements last less than 90 days.
You retain the right to pursue claims independently through your own insurance, the other party's insurance, or without using claims management services.
Service Description
The website functions as an introductory service connecting users with panel car hire companies at no charge. Resulting contracts are between you and the panel members, not Apollo Claims Ltd. We receive marketing fees for successful introductions but accept no responsibility for panel member advice or services.
Calls and Recording
Telephone calls may be recorded and used for internal training and regulatory compliance purposes only.
Policy on Abusive Calls
Apollo Claims Ltd operates a zero-tolerance policy against employee abuse. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984.
Site Information
The contents of the website do not constitute legal or professional advice and you should always consult a suitably qualified professional on any specific legal problem.
Copyright Notice
Materials on the site are protected by intellectual property rights owned by Apollo Claims Ltd. You may make personal copies and share reasonable extracts with colleagues provided that Apollo Claims Ltd receives attribution and the content remains unaltered. All other copying or linking requires prior written consent. We are committed to protecting your privacy and comply with the Data Protection Act 2018.
Accuracy Disclaimer
While we work to ensure accuracy, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on the website.
Privacy Policy
Our Privacy Policy describes how visitor information is handled.
Marketing Materials
If you receive unwanted marketing, please email info@accidentclaimsdepartment.co.uk. Emails are monitored for policy compliance and business protection.
Governing Law
These terms are governed by English and Welsh law.
Limitation of Liability
You use the website at your own risk. Excluding liability that cannot legally be restricted, we have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages.
Complaints Procedure
We maintain a formal complaints process, available on our Complaints Policy page.
Website Availability
The service is provided "as is" and on an "as available" basis. Apollo Claims Ltd accepts no liability for disruptions from external causes including ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions.
External Links
The website may link to third-party sites not under the control of Apollo Claims Ltd. We assume no responsibility for the content or operation of those sites.
Linking to This Website
Links to the home page are permitted without permission. Deep linking requires the express written consent of Apollo Claims Ltd.
Important Notice – Non-Regulated Activities
Vehicle Recovery, Credit Hire and Vehicle Repairs are non-regulated activities. Please review agreements thoroughly before accepting services. Vulnerable customers are encouraged to contact us for additional assistance and support.